CoreView is a cloud-based management platform that provides administrators and IT professionals with tools to manage and optimize their Microsoft 365 and Office 365 environments. It offers a range of features including user provisioning, license management, adoption tracking, and security and compliance management.
- Improved search & indexing performance
- Optimized resource utilization to reduce costs
- Configured direct alerts and receive proactive support from Opster
Searching for better ways to manage Elasticsearch
CoreView has been using Elasticsearch for several years. Though they engaged with the primary managed service support to maintain their deployments, they grew frustrated with the “break-fix” mindset.
“Whenever we had an issue, we had to turn to our provider’s support team and wait a really long time for them to respond,” said Alessandro Lombardi, Senior System Architect at CoreView. “When they did answer, they didn’t always know how to solve the problem.”
The CoreView team was experiencing several challenges with their Elasticsearch deployment, including slow searches, slow indexing and more. They began looking for better solutions to manage their operations.
“We found Opster’s free tools and decided to give it a go,” said Lombardi. “We uploaded a JSON of our infrastructure and were so impressed with the insights we got. We knew it was time to contact the Opster team to learn more. Opster was our first choice for managing Elasticsearch once we started experiencing issues in our system.”
“Opster was our first choice for managing Elasticsearch once we started experiencing issues.”
Optimizing Elasticsearch with Opster’s expert support team
The CoreView and Opster teams began to work on optimizing CoreView’s Elasticsearch clusters. “Opster provided us with so many incredible optimizations for our operation,” said Lombardi. “They had our system working so smoothly, so quickly.”
“Opster provided us with so many incredible optimizations for our operation. They had our system working so smoothly, so quickly.”
Together the teams optimized performance, improved configurations, increased resource utilization for the correct scale and set up all needed notifications and automations.
“Our new reality is that we don’t discover issues once they’re already issues,” said Lombardi. “We use AutoOps to check our metrics and we actually get pinged proactively by the Opster team, who simply take care of everything.”
“Our new reality is that we don’t discover issues once they’re already issues. We get pinged by the Opster team, who simply take care of everything.”
“The Opster team is just incredible,” Lombardi continued. “They always give us more value than we think we’ll get. If it’s a new feature we need, an analysis of our system’s performance which helps us track our progress, or just answering questions so we can make sure we understand what’s going on.”
Thanks to Opster’s products and support, the CoreView team has complete peace of mind with Elasticsearch. “Honestly, the best part is the response time. Whenever we need something form the Opster team, we just write to them on Microsoft Teams and they answer us within a few minutes,” said Lombardi. “They are always available, always ready to help.”
“Honestly, the best part is the response time. The Opster team is always available, always ready to help.”
“Opster is the complete solution we were looking for,” said Lombardi. “Our performance is constantly improving, we spend less time and less money on our deployment, and the support team is so responsive and amazing.”